Harris County Tax Office

Drop Off Procedures

In an effort to improve customer service and long wait times, we have reevaluated our current commercial process. Effective May 2, 2022, all commercial must resume dropping off transactions at the following three locations ONLY.

Cypress Hill – 4290 Cypress Hill Dr, Spring, TX 77388
Distribution Center – 11525 Todd Rd, Houston,TX 77055
Kyle Chapman – 7330 Spencer Hwy, Pasadena, TX 77505

In listening to the concerns from our valued customers, we understand the constraints that everyone is facing. Our goal is to limit the amount of time it is currently taking to process transactions. We are piloting this new program in an effort to improve the current process and we will continue to monitor and make changes as necessary.

The drop off days and times are Monday – Wednesday from 8:00 a.m. – 9:30 a.m. Each branch will have dedicated staff who will be assigned to work commercial packages only. During the pilot Dealers will drop off six (6) packages containing no more than ten transactions per dealer and will only be allowed to drop at only one location per approved scheduled days. Title services will drop off two (2) packages containing no more than ten transactions per title service (6 per authorized dealer) and will only be allowed to drop at only one location per approved scheduled days.

Please continue to use the Convenience package form MV-501 including customer/vehicle information on all packages.

Customers will check packages in themselves using one of the kiosk in the lobby. A receipt will generate that should be presented when picking up completed packages.

When the packages have been completed you will be notified that the packages are ready to be picked up by automatic e-mail. If you provide a cell phone you will also receive a text when the packages have been completed.

Title Service Requirements

Pursuant to Texas Administrative Code: Title 43, Part 5, Chapter 95, Rule 95.1 individuals wishing to complete an application to register as a new Motor Vehicle Title Service MUST apply in person at the Harris County Administration Building: 1001 Preston, Room 100, Houston, TX 77002. You are required to notify us immediately of any changes that pertain to your Motor Vehicle Title Service License.

In order to apply, please complete and submit the following form and ORIGINAL documents (please note that the names on your Driver License or Identification Card and your Social Security Card MUST match):

Form TS-1 Completed and signed Application for Motor Vehicle Title Service License .

Valid Texas Driver License or Texas Identification Card .

Social Security Card (provide your INS or DHA documents if your Social Security Card requires it) .

Photo of building where business is physically located (business name as listed on DBA must be evident on the outside of the building) .

Assumed Name Certificate (DBA). If a corporation, also include current Secretary of State' ' documents listing all officers .

Authorization Letter Requirements

All title services must submit form TS-8 Authorization Letter with each transaction for an individual and dealer/business unless the title service has been put on file to submit or process work on behalf of the dealer/business. The Authorization Letter may not be used in lieu of Form VTR-271 (Power of Attorney to Transfer Motor Vehicle). A Power of Attorney may not be used to sign the Authorization Letter.

Authorization Letter requirements are the following:

Form TS-8 Completed and signed Authorization Letter

Copy of owner’s valid personal identification, following TxDMV Identification Guidelines

A business card, along with valid personal identification (following TxDMV Identification Guidelines), if the registered owner and/or seller of the vehicle is in a company and/or automobile dealer name

webDEALER Information

The webDEALER system, which is operated by the TxDMV, was developed in order to allow dealers to process title applications and new registrations online. The Harris County Tax Office assists Harris County dealers in setting up access to this system.

If you are interested in signing up for webDEALER, please contact our office at AutoTDMV@hctx.net. We will send you a list of the requirements necessary for using webDEALER in Harris County, the manual, and request information from you in order to begin the process. Further information regarding webDEALER is also available on the TxDMV website at www.txdmv.gov/dealers/webdealer.

Dealer FAQ’s

Q.Who must apply for a Motor Vehicle Title Service License?

All companies and individuals wishing to conduct title service business in Harris County, as defined in Chapter 520 of the Transportation Code under subchapter E must be licensed by the County Tax Assessor-Collector. Any organization that falls into the category of "motor vehicle title service" company must be registered and licensed by the County Tax Assessor-Collector.

Q. What is the difference between the Motor Vehicle Title Service Owner and Motor Vehicle Title Service Runner License

Motor Vehicle Title Service "Owner" means any person who, for compensation, directly or indirectly assists other persons in obtaining title documents by submitting, transmitting or sending applications for the title documents to the appropriate government agencies. The motor vehicle title service company shall assume the responsibility for the accuracy and validity of all documents presented to the County Tax Assessor-Collector under its name.

TS-1.pdf

Motor Vehicle Title Service "Runner" is a registered agent of a registered motor vehicle title service company. The motor vehicle title service runner has the authority to present motor vehicle title service documents to the County Tax Assessor-Collector's office for processing. Runners must be authorized by a motor vehicle title service company. Runners may represent more than one motor vehicle title service company.

TS1-R.pdf

Q. Can I submit my application online?

No.

Q. Can I renew my Motor Vehicle Title Service License/Runner by mail?

Yes. If mailing, we strongly suggest you send your application utilizing a mail/delivery service with some form of tracking.

Mail In:

Office of Ann Harris Bennett.

Harris County Tax Assessor-Collector

Attn: Special Investigation Unit

1001 Preston Street

Houston, Texas 77002-1839

Drop Off:

Tax Office Distribution Center (place in envelope marked “Special Investigations Unit”) 11525 Todd St. Houston, Texas 77055

Cypress Hill Tax Office Distribution Center (place in envelope marked “Special Investigations Unit”)

4290 Cypress Hill Dr. Spring, TX 77388

For additional information: you may contact us at:

Phone: 713-274-8197

Email: specialinvestigationsunit@hctx.net

Texas Transportation Code:

https://statutes.capitol.texas.gov

Texas Administrative Code:

https://texreg.sos.state.tx.us

Contact information for dealers

Q. What is the turn around period for completed packages?

It can range between 2 to 4 weeks depending on the number of staff and the workload received weekly.

Q. What is the status of my convenience package?

Please check the status of your convenience package at our tracker here:

ConvenienceLog Program .

Q. When are ID badges issued for Title Service Owners/Runners?

The schedule is listed here: IDSchedule. ID badge pictures are by appointment only, at the Downtown branch at 1001 Preston. Upon approval of your application, a confirmation email will be sent providing the date and time of your appointment to obtain your ID Badge.

Q. How do I have an employee added to the authorized database to request to have work processed?

Complete and submit form MV-560 along with all necessary documents. An authorized agent must complete this form.

Q. I am a used dealership with no inventory, and I am interested in joining webDEALER. How do I join?

Please contact us at AutoTDMV@hctx.net and we will assist you.

Contact Information for Dealers

Auto Department Customer Service

Phone: 713-274-8000
Email: AutoTDMV@hctx.net

Mail

Office of Ann Harris Bennett
Harris County Tax Assessor-Collector
PO Box 4089
Houston, TX 77210

Title Service

Phone: 713-274-8197

Distribution Center

Main Line Phone: 713-274-9700

Cypress Hill Distribution Center Phone: 832-927-8118

Convenience Packages Phone: 713-274-8380

webDEALER

Phone: 713-274-8320

Email: AutoTDMV@hctx.net

Fax: 713-368-2199

Mail

Office of Ann Harris Bennett

Harris County Tax Assessor-Collector

Attn: 1st Floor webDEALER
PO Box 4089 Houston, TX 77210
OR

Office of Ann Harris Bennett
Harris County Tax Assessor-Collector
Attn: 1st Floor webDEALER
1001 Preston Street
Houston, TX 77002

Special Investigations Unit

Phone: 713-274-8197

Email: specialinvestigationsunit@hctx.net

Mail:
Office of Ann Harris Bennett
Harris County Tax Assessor-Collector
Attn: Special Investigation Unit
1001 Preston Street
Houston, Texas 77002-1839

Procedures and hours for picking up supplies at the Distribution Center

Dealers may pick up inventory supplies at the Distribution Center by filling out form MV-056, Dealer Order Form. Dealers will receive their inventory at the time of submitting their completed form MV-056 at the Distribution Center: 11525 Todd Road Houston, TX 77055 or 4290 Cypress Hill Dr, Spring, TX 77388.

Dealers can pick up forms:

Monday – Friday

9:30 am – 4:30 pm (12:00 p.m.-1:00 p.m. closed for lunch)

Dealers can pick up Plates (only webDEALER users under contract): Thursdays and Fridays

8:00 am – 4:30 pm (12:00 p.m.-1:00 p.m. closed for lunch)

Open Government